Our Services are span 18+ only and strictly intended for adults. By accessing or using Bonbon.ai, you represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding contract with us. If you are under 18 (or the applicable age of majority), you must not use or access the Services. We implement an age verification gate on our website, and you are required to affirm that you are of legal age before entry. Misrepresenting your age is a violation of these Terms and may result in termination of your account.

We do not knowingly allow minors to use our platform. If we suspect that a user is underage, we reserve the right to suspend or terminate the account pending age verification . However, Bonbon.ai cannot be held responsible if an underage user falsely gains access by misrepresentation. It is the responsibility of users to comply with their local laws regarding access to adult content . If you are a parent or guardian and discover that your under-18 child has created an account, please contact us immediately so we can take appropriate action (see Contact Us section below).

In compliance with United States law regarding adult content, we note that all visual depictions of sexually explicit conduct appearing on the Services are simulations created by artificial intelligence. No actual minor or adult performer is depicted. All characters and images are fictional and not real people, thus images are exempt from the record-keeping requirements of 18 U.S.C. §2257 (and 28 C.F.R. Part 75) because they do not portray real human beings . Nevertheless, we maintain a strict zero-tolerance policy for any content that even suggests sexual situations involving minors (see Section 5.5 below)

Bonbon.ai provides an online chat application powered by advanced artificial intelligence algorithms. The Service allows you to create or select virtual AI characters (“AI Companions”) with whom you can engage in text or voice conversations . These AI Companions can generate human-like text responses, images, and audio (voice notes) as part of the interactive experience. You may customize certain characteristics of your AI Companion (such as personality traits or appearance options provided by the platform's generation tools), and then initiate private chats with them.

Bonbon.ai allows adult-oriented content, including erotic or sexually explicit roleplay and AI-generated imagery, provided it remains within our guidelines (see Section 5 on Prohibited Uses). All erotic or sexual content on the platform is fictional and involves only consenting adult characters. Absolutely no depiction of minors (real or fictional) in sexual or inappropriate scenarios is allowed . Users are also prohibited from attempting to generate content that violates applicable laws or our content standards (detailed in Section 5).

Your conversations with AI Companions are private to your account. Other users cannot access your personal chat histories (unless you choose to share or we introduce a feature to publish certain content, in which case you will be informed and given control - see Section 5.3 below for future character visibility). We value user privacy, but please be aware that we may employ automated moderation tools to scan content (as described in Section 5.4) to enforce these Terms and our community standards.

The interactions you have with AI Companions are for entertainment and companionship purposes. They do not constitute professional or medical advice. Bonbon.ai is not a medical or mental health service, and you should not rely on any statements made by AI Companions as factual, accurate, or suited for any therapeutic purpose. If you feel distressed or require professional help, please seek a qualified professional. Do not use the Service for emergency situations. If you are experiencing a crisis or emergency (medical, mental health, or otherwise), call emergency services or seek immediate assistance from professionals. Bonbon.ai disclaims any liability for actions you take based on conversations with AI Companions

To access certain features of the Services (such as creating custom AI characters or unlimited chatting), you may need to register for an account. When creating an account, you must provide a valid email address and create a secure password, or use another authentication method we support. You represent and warrant that all information you provide during registration is truthful, accurate, and up-to-date . You agree to update your account information as needed to keep it accurate (e.g., if your email address changes).

You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. Do not share your account or password with anyone. You are fully responsible for all activities that occur under your account, including any purchases or content generation, whether or not authorized by you . If you suspect any unauthorized use of your account or a security breach, you must notify us immediately. We will not be liable for any loss or damage arising from your failure to safeguard your account information.

You may create and use only one account on Bonbon.ai, unless explicitly permitted by us. Creating multiple accounts to circumvent limitations, obtain additional free benefits, or for any malicious purpose is prohibited. We reserve the right to terminate or merge duplicate accounts.

Your Bonbon.ai account is personal to you. You may not sell, lend, license, or transfer your account to any other person or entity. Any attempt to transfer an account or give access to another person may result in suspension or termination of the account.

We reserve the right, at our sole discretion, to suspend or terminate your account or access to the Services at any time for any reason, including (but not limited to) violations or suspected violations of these Terms or other policies . We may do so without prior notice. In such cases, we may also delete or disable access to any content or data associated with your account. You agree that we are not liable to you or any third party for any termination of your account or access to our Services .

You are responsible for your own online safety. In using our Services, do not disclose sensitive personal information (such as your real name, financial information, address, phone number, passwords, etc.) to the AI or to other users . While chatting with AI Companions, remember that anything you share is being processed by AI and could be stored. We also urge you to be cautious if you communicate with others on any community forums or social media related to Bonbon.ai. Report any suspicious, exploitative, or inappropriate behavior you encounter to us. We are committed to maintaining a safe environment , but we rely on users to help report issues.

Bonbon.ai offers both free and premium features. As a free user, you may have limited access to the Service (for example, a limited number of messages or certain basic features). To unlock full functionality, you must purchase a premium subscription (“Premium”). For instance, free users might be allowed to send a small number of messages (e.g., 5 messages) before a subscription is required . (Specific limits and features of the free tier are described on the website and may change over time.)

We currently offer one Premium subscription tier, which grants you unlimited regular chat messages with AI Companions and access to exclusive features such as voice messaging, advanced image generation, and other enhanced functionalities. Subscription plans may be available in various durations - for example, monthly, quarterly (3 months), or annually (12 months). When you subscribe, the features included and the price will be clearly indicated at the time of purchase.

If you purchase a Premium subscription with a credit/debit card (or any payment method that supports recurring billing), your subscription will automatically renew at the end of each subscription period (e.g., each month for a monthly plan) unless you cancel prior to the renewal date . The renewal will be for the same duration as the original term, and your provided payment method will be charged the then-current subscription rate on the first day of the new billing period . If you prefer not to auto-renew, you must cancel the subscription before the next billing cycle begins (see Section 4.6 on Cancellation).

For payments made via cryptocurrency (where available) or other one-time payment methods, subscriptions will not auto-renew. These subscriptions will simply expire at the end of the paid term unless you manually purchase a new plan. It is your responsibility to renew in time if you wish to maintain uninterrupted Premium access when using a one-time payment method.

We reserve the right to adjust pricing for our subscription plans at any time. Any price changes will be communicated to current subscribers in advance and, if applicable, will take effect at the next renewal. If you do not agree to a price change, you may cancel your subscription before the new rate is applied.

Using certain premium features will deduct the corresponding Bonbons from your account balance. Bonbons are generally non-refundable (see Refund Policy below for exceptions). If your Premium subscription expires or is canceled, you will lose access to subscriberonly features, and any remaining Bonbons in your account may expire at the end of the current billing period . We advise you to use your Bonbons before your subscription period ends. If you resubscribe at a later date, previously expired or unused Bonbons will not be reinstated . (If you remain an active subscriber, unused monthly Bonbons may roll over to the next month or remain in your account - refer to our FAQ or specific policy on rollover if any. We reserve the right to set limits on rollover or expiration of unused credits, and such policies will be communicated.)

Bonbons and subscription features are intended for personal use within the Service only. They cannot be exchanged outside the Service or redeemed for any real-world goods.

You may cancel your Premium subscription at any time. Cancellation can be done through your Account Settings page (for example, via a “Unsubscribe” or “Cancel Subscription” option) . If you cancel, you will continue to have Premium access until the end of your current paid term, after which your account will revert to the free tier . Example: If you cancel a monthly subscription halfway through the month, you retain Premium features until that month's end, but it will not auto-renew for the next month.

Upon cancellation and reversion to free status: (1) You will lose access to features exclusive to Premium users (such as unlimited chatting, voice notes, etc.), and (2) any remaining Bonbons may expire at the end of the billing period as described above . If you resubscribe later, any Bonbons that expired or were used will not be restored . Each subscription term is treated independently.

You may have the option to upgrade or downgrade your subscription plan (for example, switch from monthly to yearly, or vice versa) or change other plan details. Any changes will take effect at the start of the next billing cycle , unless otherwise specified. Downgrading may cause loss of some benefits when the change occurs, so review the details when modifying your plan.

We want you to be satisfied with our Service, but please understand that digital subscriptions and virtual goods are generally non-refundable once used. Nonetheless, we offer the following limited refund policy as a courtesy:

All approved refunds will result in the cancellation of the associated subscription or removal of the refunded Bonbons from your account. If a refund is granted for a subscription, your Premium access will end immediately (effectively canceling the subscription on our side as of the refund date) . If a chargeback or payment dispute is initiated with your bank or card issuer for a subscription or purchase, we reserve the right to immediately terminate your account and any remaining Bonbons or subscription benefits without further notice .

To request a refund, please contact our support team at the email provided in Contact Us with your account details and purchase information. Each refund request will be evaluated in line with the above policy and our Terms. Approved refunds may take several business days to process.

You will not misuse the Services. This includes, without limitation, that you agree NOT to do any of the following:

Currently, users cannot upload their own images or media to the platform - all content generation (text, images, voice) is done via the AI within Bonbon.ai. The only “user content” you provide is the text prompts or messages you type, and any selections or settings you choose for your AI Companion (collectively, your "Input"). You are solely responsible for the content of your Input and for any output generated by the AI in response to your Input . In other words, you bear responsibility for the conversations and content that result from your use of our Service .

While the AI strives to follow your instructions, you understand that you drive the interaction. You agree not to input any content that is illegal, knowingly false, defamatory, harassing, or that violates any person's rights (including intellectual property rights) . You also agree that you will not intentionally prompt the AI to generate content that violates these Terms or any law (e.g., no requests for illegal activities, no sexual content involving minors, no non-consensual or extremely violent sexual content, etc. - see Blocked Content below).

Because all output from the AI (“Output”) is based on your Input and AI algorithms, you acknowledge that Bonbon.ai does not pre-screen or manually review conversations in real-time, and we do not endorse or take responsibility for any specific content generated . The AI's responses may occasionally be inappropriate or incorrect. If you receive output that violates these Terms or is otherwise problematic, discontinue that conversation and report the issue (via in-app report functions or contacting support). We are not responsible for actions you take in reliance on AI output or for any harm resulting from content you or the AI generate during your use of the Services .

At present, all AI characters and conversations are private to each user. In the future, we may introduce features that allow users to make certain AI characters or content publicly visible or shared with the community (for example, sharing a custom AI Companion you've created). If and when such features are introduced, we will provide clear options for visibility (such as marking a character “public” or “private”) and additional guidelines. Unless you choose to share content publicly via such a feature, all content you generate remains private. If a character or content is made public (by you or by us as part of platform-wide characters), it must adhere to all these Terms and our community guidelines. We also reserve the right to switch a user-generated character's status between private and public, or vice versa, if necessary to enforce rules or for platform management, and will inform the user if such a change is made . If you disagree with a visibility change made to content you created, you may contact us to request reversion to private or removal of the content.

You understand that Bonbon.ai allows NSFW (Not Safe For Work) content and erotic roleplay between users and AI, provided such content is legal and consensual. However, certain categories of content are strictly prohibited on our platform (whether in user Inputs or AI Outputs). Prohibited content includes, but is not limited to:

Bonbon.ai reserves the right (but not the obligation) to preemptively block or filter certain content. We utilize automated content moderation controls (including AI-based filters) that may analyze your Inputs and the AI Outputs for compliance with these Terms and our content standards . If certain keywords or patterns suggest a violation (e.g., a prompt that appears to request disallowed content), the system may modify or refuse the request or adjust the AI’s response to avoid producing prohibited material .

While private conversations are generally confidential, you acknowledge that we may monitor, review, or retain transcripts of chats (in accordance with our Privacy Policy) if our automated systems flag them for potential violations . Our moderation team may manually review flagged content and related account activity to determine if a rule has been broken . We reserve the right to remove any content (user input or AI output) that we determine, in our sole discretion, violates these Terms or our policies . This includes the right to terminate or suspend the account of any user who violates the content rules or engages in prohibited conduct . In serious cases (such as attempted CSAM creation, credible threats of violence, etc.), we may report the matter to the appropriate authorities.

Users are encouraged to report content or behavior they believe violates our Terms. You can report issues through in-app reporting tools or by contacting our support email. We will review such reports and take action as necessary. However, please note that we are not responsible to you for content that others (or the AI) may generate, and you may potentially be exposed to content you find offensive or objectionable during your use of the Service. You use the Service at your own risk, and you agree that we are not liable for any content you encounter (though we will do our best to enforce the rules and create a safe environment).

If you violate any of the rules in this Section 5 or any other part of these Terms, we may take any of the following actions (in addition to any others provided elsewhere in the Terms or by law): issue a warning, remove or edit offending content, temporarily suspend your account, permanently terminate your account, and/or report you to law enforcement (where applicable law is broken). No refund will be provided if an account is terminated for violating the Terms. We shall not be liable for any damages resulting from the removal of content or the termination of accounts in accordance with these Terms.

Users wishing to report content for review can contact us through the designated channels provided on our website. Detailed information on how to file a complaint and the type of information required will be readily available. Complaints can also be submitted directly via our support team: Contact support or Content removal form

Upon receiving a content removal request, we will: Review the complaint to determine its validity and the applicability of our terms. Where appropriate, anonymize personal information in the complaint to protect privacy. Where appropriate, notify the content author, providing them an opportunity to respond to the complaint.

If content is found to violate our terms, applicable laws, or if it is otherwise inappropriate or harmful, we reserve the right to remove it from our platform. We will take into consideration the nature of the complaint, the content in question, and the response from the content author or without notifications.

Our response to content removal requests will be timely, adhering to any legal or regulatory deadlines where applicable. We will endeavor to respond to removal requests within 48 hours.

Bonbon.ai does not claim ownership of the content you provide to the Service in your chats (your Input). You retain all ownership rights you have in the text prompts or messages you enter. However, in order to operate the Service and provide the AI functionality, we need certain permissions from you. By using the Service and providing any Input, you grant Epiclens Technologies S.L. and our affiliates a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, distribute, modify, create derivative works from, publicly display, and otherwise process your Input and the AI-generated Output for the purposes of providing and improving the Services . This may include, for example, processing your chats to generate responses, analyzing usage to improve AI algorithms, or reviewing content for moderation as described above. We will use and handle any personal data in your Input in accordance with our Privacy Policy.

This license to your Input and any AI outputs derived from it is limited to service-related purposes - we do not use your private chats for commercial endorsements, and we do not sell your conversations to third-party advertisers. If we ever wanted to use specific user-generated content (your Input or AI outputs) for any purpose outside of operating or improving the Service (for example, publishing it in marketing materials), we would seek your permission.

You can terminate our license to use your Input by deleting that content from the Service or by deleting your account, except to the extent your Input has already been used or shared in providing the Service (for instance, if it was processed into anonymized analytics or the AI training data, that usage may not be reversible) . Additionally, if you shared content publicly on the Service (e.g., a public character or post, if such features exist) and others have viewed or used that content, we cannot force them to erase it from their own devices or memory.

Except for your own content, all intellectual property rights in and to the Services and all content provided by us are owned by or licensed to Epiclens Technologies S.L. This includes, but is not limited to, the software, code, algorithms, models (including AI model outputs), design, databases, text, images, graphics, logos, trademarks “Bonbon.ai”, audio, and all other materials and content on the platform (collectively, “Bonbon Content”). The structure, organization, and underlying data of the Service are protected by copyright, trade secret, and other intellectual property laws.

You are granted a limited, revocable license to access and use the Services and Bonbon Content for your personal, non-commercial use only . This license does not transfer any ownership to you. You may not copy, redistribute, publicly perform, or create derivative works from any Bonbon Content unless we explicitly allow it (or as permitted under applicable law, such as fair use). The Bonbon.ai name, logo, and all related product and service names are trademarks of Epiclens Technologies S.L. or its licensors, and you are not granted any right or license to use them.

If you choose to provide us with any suggestions, ideas, or feedback about the Service (“Feedback”), we may use such Feedback freely without restriction or compensation to you. Feedback is entirely voluntary, and we may use it to improve the Service or for other business purposes

If you are a copyright owner (or an agent of one) and believe that any content on Bonbon.ai infringes your copyright, you can send us a written DMCA Takedown Notice with the following information:

Please send all DMCA Takedown Notices to our designated copyright agent at: [email protected] (or to the mailing address in the Contact section, Attn: Copyright Agent). We prefer email notice for fastest response.

Upon receiving a valid DMCA notice, we will expeditiously investigate and remove or disable access to the allegedly infringing content. We will also make a good-faith attempt to contact the user who posted the content (if applicable) with a copy of the notice, so that they have an opportunity to file a counter-notification. In appropriate cases, we may terminate repeat infringers’ accounts.

Please note that knowingly submitting a false DMCA claim is illegal and you may be held liable for damages. We suggest that you ensure the content in question is truly unauthorized before filing a notice.

If you believe content you posted was removed in error due to a mistake or misidentification in a DMCA notice, you may send us a counter-notification. A valid counter-notice must be a written communication that includes:

Upon receiving a valid counter-notification, we will forward it to the original complaining party. If we do not receive notice within 10 business days that the original complainant has filed a court action to restrain you from re-posting the content, we may restore the material.

Bonbon.ai will terminate user accounts that are subject to repeated DMCA infringement claims where the user is found to be infringing copyrights. We have a policy to track notices and strikes against accounts.

(Note: The above procedures are designed to comply with the DMCA. If your copyright is outside the U.S., you can still send us a notice with similar information, and we will address it under applicable laws.)

Bonbon.ai uses a combination of open-source artificial intelligence models and third-party services to power various features of the platform. All conversational, image, and voice generation features are powered by open-source models running on our infrastructure. These models handle user input and generate fictional content and AI interactions.

For content moderation purposes only, we may use third-party AI tools such as OpenAI or similar providers. These tools help us detect and prevent violations of our Terms and Community Guidelines, including the detection of prohibited, harmful, or illegal content.

By using Bonbon.ai, you acknowledge and accept that:

Our Service or communications may contain links to third-party websites or services that are not owned or controlled by Bonbon.ai. For example, we might provide a link to our social media pages, or a third-party payment processor, etc. We do not endorse or assume any responsibility for third-party websites or services . If you click on a third-party link, you will be directed to that third party’s site, which will have its own terms and policies. You access any third-party site at your own risk. Bonbon.ai will not be liable for any damage or loss caused by your use of any third-party website or service.

Similarly, user-generated content and AI-generated content may occasionally include references or links to third-party content (for example, the AI might generate a quote from a book, or a user might mention another website). We are not responsible for the content or accuracy of anything not directly produced by Bonbon.ai’s team. If the Service ever integrates content from thirdparty sources (like stock images, etc.), we will ensure we have proper licenses, but they remain the intellectual property of their respective owners.

You may stop using our Service at any time. You may also delete your account at any time through the account settings. Deleting your account is a permanent action that will remove your profile and delete or anonymize your chat history and content in accordance with our data retention practices (subject to exceptions in the Privacy Policy for data we may need to keep for legal reasons). If you are a Premium subscriber and you delete your account entirely, that will serve as an immediate cancellation of your subscription (you will lose access to Premium features right away and forfeit any remaining subscription time or virtual goods without refund, except as expressly provided in our refund policy above)

If you wish to simply cancel a subscription without deleting your whole account, see Section 4.6 (you can revert to a free account).

We may suspend or terminate your access to the Services (or any portion of them), or cancel your account, at any time for any reason, with or without notice, effective immediately. Reasons for termination may include, without limitation: violation of these Terms or any policy, extended period of inactivity, your request to delete the account, a request by law enforcement or other government agencies, discontinuance or material modification of the Service, technical or security issues, or fraudulent or illegal activities by you.

If we terminate your account due to your breach of these Terms or unlawful conduct, we are not required to provide any refund for any subscriptions or purchases you have made (and you will lose access to any remaining paid time or virtual goods). If termination is for another reason (e.g., we decide to discontinue the Service entirely), we will attempt to provide notice and possibly a pro-rata refund for any remaining subscription period if appropriate.

Upon any termination of your access, whether by you or us, your right to use the Service will immediately cease. The following provisions of these Terms will survive termination: any obligations to pay accrued fees or charges, any rights or licenses you granted to us in your content, disclaimers of warranties, indemnity and liability limitations, dispute resolution provisions, and any other provisions which by their nature are intended to survive termination.

We also reserve the right to assign or transfer our obligations and rights under these Terms to another entity (for example, if we are acquired or merge with another company, or if we engage a third party to operate the Service). You will be notified (for example, via a notice on the site or an email) if such a transfer occurs. If you object to the new party, you may stop using the Service and delete your account.

We may revise or update these Terms from time to time in our sole discretion. If we make material changes, we will notify users by posting the updated Terms on the site and updating the “Date of Last Revision” at the top, or by other means (e.g., email notification or an in-app alert). Any changes are effective immediately upon posting unless stated otherwise . It is your responsibility to review these Terms periodically. By continuing to use the Service after new Terms are posted, you agree to the revised Terms . If you do not agree with any changes, you must stop using the Service and, if applicable, cancel your subscription or delete your account.

Bonbon.ai is an evolving service. We may add, remove, or change features and functionalities at any time, with or without notice. We may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability. We do not guarantee that any particular feature or content will always be available. Any new features that augment or enhance the current Services shall be subject to these Terms unless stated otherwise. If we discontinue the Service entirely, we will provide as much notice as is reasonably possible to active users and assist with any data export if feasible.

These Terms and any dispute arising out of or in connection with them or the Services will be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions . However, we respect applicable consumer protection laws that may apply in your country of residence.

You agree that any disputes or claims arising out of or relating to these Terms or your use of the Services that cannot be resolved amicably shall be brought exclusively in the courts of Spain, specifically the competent courts located in the Province of Cantabria, Spain (unless another jurisdiction is required by a mandatory law, in which case such jurisdiction shall apply) . You and Bonbon.ai consent to the personal jurisdiction of such courts.

To the extent permitted by law, you and Bonbon.ai agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. This means no class actions or similar collective litigation. The court may not consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding without the consent of all parties.

(If you are a consumer residing in the European Union, you may have the right to bring proceedings in your local courts under certain consumer protection laws. These Terms are not intended to limit any such rights you have under law.)

Before filing any legal claim against Bonbon.ai, you agree to first attempt to resolve the issue by contacting us at the support email provided below and providing a brief, written description of the dispute and your contact information. We will do the same (notify you at the contact information we have for you) and attempt to resolve it informally. If the dispute is not resolved within 30 days of the notice, either party may pursue formal legal action consistent with the terms of this Section.

These Terms (along with any other legal notices or policies we provide, such as our Privacy Policy and Community Guidelines) constitute the entire agreement between you and Bonbon.ai regarding your use of the Services, and supersede all prior and contemporaneous understandings, agreements, representations, or warranties, both written and oral, regarding the Services. Any waiver of any provision of the Terms will be effective only if in writing and signed by an authorized representative of Epiclens Technologies S.L.

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, that provision shall be eliminated or limited to the minimum extent such that the remainder of the Terms will continue in full force and effect. In other words, the invalid part will be severed, but everything else remains binding.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Epiclens Technologies S.L.

You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent. We may assign or transfer our rights and obligations under these Terms freely to any party, including in connection with a merger, acquisition, sale of assets, or by operation of law.

No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms or your use of the Service. You do not have any authority to bind Bonbon.ai in any respect.

Bonbon.ai shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, fires, pandemics, natural disasters, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. In the event of such force majeure, we will make reasonable efforts to resume service as soon as practicable.

These Terms may be provided in languages other than English for convenience and local requirements. In case of conflicts between the English version and any translation, the English version shall prevail, to the extent not prohibited by local law in your jurisdiction.